At Escentuall.com, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward return process to ensure your experience with us remains positive.

Eligibility for Returns

• Products must be returned within 30 days of receipt.

• Items must be unopened, unused, and in their original packaging.

• Returns are only accepted for products purchased directly from Beautysbay.com.

• Clearance or final sale items are not eligible for return.

Return Process

1. Contact Us: To initiate a return, email our customer service team at sales@escentuall.com with your order details and reason for return.

2. Approval: Once your request is reviewed and approved, we will provide you with return instructions and a return authorization number.

3. Shipping: Ship the items back to the address provided. Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., incorrect or defective product).

4. Inspection and Refund: Once we receive and inspect the returned items, we will process your refund to the original payment method within 5-7 business days. Please note that shipping fees are non-refundable.

Exchanges

We currently do not offer direct exchanges. If you wish to replace an item, please return the original product and place a new order.

Damaged or Incorrect Products

If you receive a damaged or incorrect product, please email us at sales@escentuall.com within 7 days of receipt. Include photos of the item and packaging for faster resolution. We will arrange a replacement or refund as appropriate.

For additional questions or concerns, feel free to contact our support team at sales@escentuall.com. Thank you for choosing Escentuall.com as your trusted distributor for The Ordinary products.